Data Protection

1. Data controller

Charlotte Mary is the data controller for this website. This means she is responsible for deciding how and why your personal data is used.

Contact: book@charlottemarysings.com

2. What personal data we hold

We may hold the following personal data about you:

• Your name
• Your email address and phone number
• Details about your event or enquiry

We only collect data that is necessary to respond to your enquiry or fulfil a booking.

3. Lawful basis for processing

We process your personal data on the following lawful bases:

• Legitimate interests — to respond to your enquiry and communicate about your booking
• Contract — where a booking agreement is in place
• Consent — where you have explicitly agreed to us holding your information

4. How we store your data

Your data is stored securely and is only accessible to Charlotte Mary. We do not use unsecured systems to store personal information and take reasonable precautions to prevent unauthorised access.

5. How long we keep your data

We retain personal data only for as long as necessary. Enquiry data is typically kept for up to 12 months. Booking-related data may be kept for up to 6 years in line with standard UK business record-keeping requirements.

6. Sharing your data

We do not sell or share your personal data with third parties for marketing purposes. Your data will not be passed on to anyone outside of what is necessary to fulfil your booking.

7. Your rights

Under UK GDPR, you have the following rights:

• The right to access your personal data
• The right to have inaccurate data corrected
• The right to have your data deleted (where applicable)
• The right to restrict or object to processing
• The right to withdraw consent at any time

To exercise any of these rights, please get in touch using the contact details below. We will respond within one month.

8. Data Protection Complaints

If you have concerns about how we process your personal data, please contact us in the first instance using the details provided on this website.

We will acknowledge your complaint within 30 days and investigate the matter promptly.

We aim to provide a full response without undue delay.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: Information Commissioner’s Office (ICO)